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Administrative Virtual Assistant (Philippines)

Helpflow
  • 3.75 - 4.5 USD /Hour
  • Full Time
  • Posted : 4 years ago

We are hiring Administrative Virtual Assistants for our clients' e-Commerce & other businesses. If you're looking for a role where you can apply your Virtual Admin Assistant experience and have a significant impact not just on the success of the company (Helpflow) but also of our clients, then this is an excellent opportunity for you.

About us:

We are a dedicated team of remote professionals from around the world, providing a 24/7 customer & admin support to hundreds of different websites. Below are a few of our company values:

  • To Success, Together: We work closely with each of our clients as a partner in their business to accomplish their goals.
  • We Level Up: We continuously look for ways to improve our service as well as our individual abilities.
  • Design for Success: We methodically design each part of our service and our business to produce results for clients.


Responsibilities and Duties
  • E-mail & Chat Support.
  • Answering phone calls.
  • Feedback Management.
  • Order tracking.
  • Basic Website maintenance.
  • e-Commerce listing creation and optimization.
  • SEO and generation of inbound traffic.
  • Order processing.
  • Inventory Management.
  • Competitor analysis and market research.
  • Performance and Conversion tracking.
  • Scheduling appointments.
  • Database entries
  • Data presentation.
  • Travel arrangements.
  • Bookkeeping.
  • Developing brand awareness and online reputation.
  • Analyzing customer insights.
  • Responding to inquiries and comments.

REQUIREMENTS :

  • Proven experience as a Virtual Assistant or relevant role
  • Ability to work seamlessly with remote teams
  • Excellent Written and Oral Communication Skills (English Language)
  • Excellent Customer Service Skills
  • Research and Data Analysis Skills
  • Inventory and listing management Skills
  • Knowledge in eCommerce SEO
  • Spreadsheet management proficiency
  • Product listing management knowledge
  • ERP software proficiency
  • Attention to detail and highly-organized
  • A genuine interest in eCommerce
  • You must be based in the Philippines
  • You must have at least TWO stable internet connection. One acts as your main internet and backup is the other.
  • Above average skills in MS Office/Google Suites
  • Mainly ready for online team meetings & 1:1 calls.
  • Typing Speed of at least 50 WPM

Skills
  • Researcher
  • Detail oriented
  • Written communication skill
  • Analytical
  • CUSTOMER SERVICE
  • Virtual Assistant

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