Technical Support Engineer (f/*/m)
Frontastic- full_time
- Posted : 4 years ago
Frontastic is looking for a Technical Support Engineer (f/*/m) as a full-time employee or freelancer starting as soon as possible. We’re a remote first company currently operating in the Europe/Berlin timezone.
As a Technical Support Engineer, you work directly with our customers and integrators on their projects. Your task will include debugging project setup & code, consulting engineers on proper solutions for their requirements and communicating with business and technical users.
- Jump headfirst into new project scenarios and get to know a large variety of business models and concepts.
- Communicate directly with developers and frontend-managers who use our solution to craft leading eCommerce experience.
- Occasionally spend time during project development and coach developers on customer/integrator side (usually remote, rarely on-site).
- Implementing tooling in order to improve the customer’s support experience.
- Analyze bugs and note down feature requests
- You reside and work in Europe (UTC/+2)
- You have at least 3 to 5 years of professional experience as a Fullstack Developer (JavaScript & PHP) or in a comparable field
- You have previously worked with ReactJS and have some experience in the area of eCommerce.
- You enjoy communicating with people using verbal and written methods (video calls).
- You love to explain technical details and are able to coach engineers in learning technologies and methods
- You have the attitude and skills to survive in a complex and highly dynamic remote environment
- Awareness of backwards compatibility requirements of software
- You are willing to do emergency support on-call overnight/weekend on a rotation basis together with other colleagues
- You have excellent writing and communication skills in English
- It would be helpful if you already have experience working remotely
Our team strives to constantly improve itself following these values:
- Make an Impact: We’re here to change the industry and we’re in it to win it. We’re incredibly focused and our main focus is on customer success. We boldly go out of our comfort zones, we support each other and we love doing what we do.
- Thirst for Learning: We’re addicted to learning and we learn from everything. We embrace our failures as they’re something we can learn from and only help us to improve. We think differently and we know that change is good. We’re curious and innovation leads the way, we’re constantly on the lookout for new ideas that can help our customers (and the world).
- Diversity Rules: We’re proud to be a diverse team spread across the world. We empower the under-represented and we build a safe community for everyone to be themselves while holding each other to account when needs be. We use asynchronous communication as we’re a remote company and need to be aware that we’re not always online at the same time.
- We’re In This Together: As colleagues, with our customers, and with our communities, co-operation and collaboration is key. We help one another as much as we can and we care for each other. We celebrate our successes together and we strive to find the right balance in our lives.
- Transparency First: We make all information as public as possible and we’re direct (as well as truthful) in all our communications. We don’t just explain what we’re doing but why we’re doing it. This is how we create positive relationships and move forward together.
We’re a remote-first company with regular in-person meetings. We make intensive use of tools like Slack or video conferencing and we e try to find a good balance between focused work and communication or in other words between asynchronous and personal communication. We don’t have fixed expectations regarding working hours and it’s normal for us to be able to take care of private matters during the day – e.g. visits to the doctor or picking up children from school.
Our team strives to improve themselves following these guidelines:
- We offer a friendly learning environment and try hard not to blame anyone for not knowing something and actively encourage mentoring of your peers.
- We use practices like pair programming, test driven development when it makes sense and continuously refactor our code to constantly share knowledge and keep the amount of technical debt low.
- The same goes for us as a company, we continuously refactor our rules and guidelines. Overall, we have a very transparent, helpful, warm, familiar employee culture.
We’re an equal opportunity employer and value diversity at our company. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If we receive job applications from yet underrepresented groups those applications will be preferred where multiple candidates have the same score.
If you’d like to join us as a Technical Support Engineer, we’re offering to pay between 40.000 € to 70.000 € based on experience and skills. We also offer 28 vacation days. Since we currently work from 9 different countries (and counting), it’s very difficult to offer consistent benefits beyond that. But we’re always open for suggestions.
We’d Love to Hear From You
If this job sounds interesting to you, please send a short tweet-style “why-me” to [email protected] and have your CV attached (as pdf). Do you still have questions? Then don’t hesitate to get in touch via the same address!
We’re a fast growing startup founded in 2017 to bring APIs into better human interaction. We offer a cloud platform accelerating teams to create mobile first frontends for the API economy. We’re doing this as a 100% remote native company: currently 30 people from 9 countries in Europe (and counting).
Find out more about Frontastic on Twitter (@frontasticGmbH) and on LinkedIn (www.linkedin.com/company/frontastic-gmbh/).
Skills
- javascript
- php
