Online Course Assistant

• 15 - USD /Hour
• Contract
• Posted : 4 years ago

TELECOMMUTE                                                        LOCATION: Remote, US

To handle the technical behind-the-scenes administrative duties for Smart Blogger courses.

Remember the scene in the Wizard of Oz, where the curtain is pulled back to reveal a spectacled dude feverishly pulling the levers that made the Wizard fearsome?

That would be you, Smart Blogger’s own backend digital wizard. You make voices and videos appear as if out of thin air, make sure students receive email announcements on time, and provide access to support tools that make the course experience even more awesome.

If you have a high affinity for detail, a knack for tech stuff and project management, thrive in an environment that mixes day-to-day tasks with “oh goody, a new project!”, and are excited about a 6-month, part-time admin role, you may be perfect for this job.

Note: You’ll need to be based in the US, have an up-to-date (3 years old or newer) Windows or Mac OS-based computer, and a fast, reliable internet connection.

Scope of Contract

As a growing company, our instructors and product team need the steady support of a course admin. That’s why we’re looking for a 6-month commitment of 10 – 20 hours/week with the possibility of becoming a permanent part-time position.

This support is critical to our team's success and is therefore not eligible for the promotion. In other words, you will be doing admin work for all 6 months of the contract and beyond if we decide to make the position permanent, and there is no position available outside of the admin duties.

As an online course assistant, your duties will support both our students and our staff. The duties include but are not limited to the following:

Create a Reliable & Polished Student Course Experience:

• Maintain the schedule of calls for each course on internal company calendars and all course website calendars.
• Manage the process of posting course calls recordings to course websites: minor video or audio editing, extract audio, generate PDF of call submissions, upload media files to Amazon S3 & Vimeo, add media files to appropriate course pages, and update student broadcast emails as needed.
• Send course call and workshop recordings to transcription service as required, manage text clean-up, format, and post to the course sites.
• When a course call is canceled or rescheduled, manage all aspects of email communication with students.
• Perform monthly checks to ensure course content and links are up to date.
• Manage the process of tagging CMC students in Infusionsoft as they move through the certification exam process.
• Manage student access to course Facebook groups, adding new students, and removing canceled students.

Consistent Communication with Students:

• Serve as the primary point of contact for students who email course-related questions to our support team. Use Happy Fox to route, process, and respond to submissions for course calls, requests for course assistance, and responses to onboarding emails.
• Manage all aspects of email communication with students: e.g., working with our Senior Instructor to customize and send template-based emails to notify students about new content, changes to course calls, and other course announcements.
• Manage the Notable Mentions program for Freedom Machine, e.g. compiling reports inside our CRM, updating student emails, and posting shout outs in the Facebook group.
• Schedule Victory Dance shouts outposts in the Facebook group using Buffer.
• Work closely with the Senior Instructor to improve student communication and eliminate confusion over course materials or accessing courses.
• Manage course Facebook group communication: Create new events, including scheduling weekly and monthly celebration posts. Interact with students by answering simple questions, liking comments, and alerting instructors of any issues.

Support Instructors & Smart Blogger Team:

• Delete unneeded Zoom recordings from the Zoom account on a monthly basis.
• Take screenshots of testimonials or customer success stories & upload them to the Testimonials folder weekly.
• Assist with setting up the infrastructure and materials needed for coaching programs and 1:1 sessions.
• Update the Product Scoreboard on a weekly basis and the CMC Stalled Students spreadsheet on a monthly basis.
• Additional project work as time and talents allow, including supporting other departments.

Experience and Qualifications:

Preferably, a member of at least one of our courses and have some practical experience of blogging. All applicants should be familiar with the Smart Blogger blog and its target audience.

Expected efficiencies:

• Demonstrated history of project administration or management, including tasks that require attention to detail.
• Ability to manage multiple priorities and ask for guidance as appropriate.
• Ability to do the same tasks day after day, but also be flexible for project work.
• Ability to think proactively about projects, not just do the task at hand.

Familiarity with the following tools/technologies is essential:

• Email marketing – some experience of creating and sending emails using a tool like Infusionsoft, MailChimp, AWeber, or GetResponse.
• HTML – the basics of formatting text, images, and links using HTML code.
• Common file formats – a basic understanding of the purpose and applicability of popular digital formats like PDF, MP3, MP4, PNG, JPG, GIF, etc.

Familiarity with the following tools/technologies is desirable (but we don’t expect you to know all of them or be an expert right away):

• WordPress – the basics of creating and editing posts and pages; working with shortcodes and plugins such as My Calendar.
• Screen capture software – e.g., Snag-It or Loom
• Helpdesk software – e.g., Happy Fox, HelpScout, or ZenDesk.
• Google Drive – the folder organization, creating docs & spreadsheets, granting permissions
• A simple video and audio editing tools, e.g., Adobe Premiere, Apple iMovie, Audacity.
• Video hosting tools – e.g., YouTube, Vimeo, Wistia.
  

Working Requirements

1. This is a 100% virtual role and the successful applicant will be working as part of a geographically diverse team, communicating primarily by Slack, email, and Zoom.
2. The successful applicant will also be based in the US, have an up-to-date (3 years old or newer) Windows or Mac OS-based computer, and a fast, reliable internet connection.

Work Schedule

1. This is a part-time, hourly position. Most of the time, you will work approximately 10 – 20 hours a week and have a fairly normal work week, but if we are doing a launch, you will be expected to put in some extra hours along with everyone else.
2. Most of the time, we will schedule your work between 9 AM and 5 PM Eastern. You’ll have most weekends free, but you might occasionally have to come in and catch up for a few hours if it’s an especially busy time.
3. In general, we will do our best to be conscientious about your workload, but the company is growing fast, and such growth doesn’t come without growing pains. You will probably feel overloaded at times. When that happens, please talk to us, and we will all help out.

Compensation:  The position pays $15 per hour and has the potential to become a permanent, part-time position.

Our Company

Smart Blogger is the brainchild of Jon Morrow and operated under the name of Boost Blog Traffic until 2016. Both names are synonymous with some of the best training available for learning how to drive traffic to your website and springboard your visibility through writing. Overall, the culture is laid back and supportive.

Also, we believe in hiring according to our company values:

1. Pragmatic Perfectionism: We believe perfectionism can be a good thing. Not the indulgent kind where you obsess over trivial details, but the willingness to take extra time to get it right when it truly matters. And when it doesn’t? We set those tendencies aside, sacrificing excellence in favor of speed and efficiency. So yes, we are perfectionists, but we are also pragmatists, and it’s by combining the two that we do great work.
2. The Ultimate Office: We are even more productive at home than we could be at an office. Sure, nobody is watching over our shoulders to see if we’re working, but they don’t have to. We get so much done there’s absolutely no doubt we are staying on task. And yes, pajamas are totally a productivity enhancer.
3. Flexible is a Two-Way Street: Yes, we have the freedom to adjust our schedule whenever there’s not a meeting, but we’re also available when a teammate runs into a problem or there’s an urgent issue, even when it’s not during our normal hours. Sometimes that means adjusting our personal life to support our teammates, and we’re okay with that.
4. No Distractions: We love peace and quiet. No politics, no drama, no needless meetings, no distracting our teammates. Instead, we create a space where everyone can focus, and in that space, we do the deep work that really matters.
5. Serve the Student: We believe in doing what’s right for our students, even when it’s painful. Sometimes that means offering a refund when it’s against our policy or giving them a bit of free coaching or advice. We may even give them a free course to help when they’re struggling or refer them to another company that can serve them better. It may not be convenient, it may not be profitable but it helps our students, and that’s all that matters.
   

Skills

• HTML
• Email Marketing
• communication skills
• Customer Support
• Virtual Assistant