Solutions Sales Specialist

• Posted : one year ago

A2 Hosting is currently looking for a Solutions Sales Specialist to join our team. The Solutions Specialist is responsible for providing exceptional customer-service to current and prospective clients throughout the sales and upgrade process. While identifying opportunities to engage with clients, the Solutions Specialist will answer email tickets, assist via live chat, and provide over-the-phone assistance as necessary to deliver a white glove sales experience.

Responsibilities:

• Provide outstanding customer service to current and prospective clients by assisting with sales and upgrade inquiries via email, live chat, and over the phone 
• Identify and understand the client’s needs; communicate service information and pricing of various services and plans that fulfill those needs
• Maintain a positive and long-term relationship with clients by providing quarterly follow-ups to ensure their hosting needs are being met
• Leverage knowledge from support and engineering teams to create creative solutions for clients
• May assist clients with basic level support tasks as necessary, escalating issues if required
• Maintain CRM records and ensure that data is added and updated regularly
• Provide accurate weekly sales performance reports to the Sales Lead
  
  

Required Skills and Experience:

• A minimum of one year of related customer-service experience, ideally in a sales capacity
• Experience in a web hosting or similar technology company strongly preferred
• Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
• Effective interpersonal skills in interacting directly with external customers
• Strong customer-focused mindset with the ability to adapt to different and potentially complex situations
• Proficient with computers with the ability to efficiently learn new software
• Ability to work as part of a team to overcome obstacles and achieve goals
• Effective time management skills including multitasking and prioritization
  
  

Why Work for A2 Hosting:

We invest in our Team Members and promote from within. We have extensive technical training that all Team Members receive when hired, this will aid in your success within your role. Here is more about what we offer:

• Subsidized health insurance; dental and vision coverage also available (for US Team Members)
• Paid parental leave
• Company-matching 401k, traditional or Roth (for US Team Members)
• Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time
• Company-sponsored life and disability insurance (for US Team Members only)
• The ability to work from home; this position is 100% remote

This position is a remote position, you can live anywhere in the world as long as you have a reliable internet connection.
To the US applicants - we are licensed to do business in the following states: AR, AZ, FL, GA, IN, KY, MD, MI, NC, OK, OR, PA, SD, TX, UT, VA, VT, and WI.

About A2 Hosting:

Our growth has stemmed largely from our CEO's and team's strong technical focus and experience. We've built the industry's leading customer service team and continually do everything we can to offer faster service than our competitors. Our user-friendly solutions have you covered whether you're a brand new user looking to start a website or an expert developer; a small venture or even a large business. We've got you covered whether you're looking to host Linux, Windows, Joomla, WordPress, Drupal or something in between. The bottom line is that we love what we do and love working with users like yourself!

Offering the level of service we would want to use ourselves has been a lot of hard work because we never settle for just "good enough". Like you, we take our websites and web development seriously. It's been worth it though because we enjoy making our customers happy and helping you succeed. If it were easy, every hosting company would offer the same level of service. They don't.

Skills

• devops
• drupal
• customer service
• linux
• wordpress